Customer commitment

Moyne Shire Council is currently reviewing our commitments to customer service and would like to hear from the community. Our proposed commitments are listed to the side with the opportunity to provide feedback below.

Our commitment

We believe it is the role of every Council employee to ensure that our customers experience excellent levels of service and satisfaction. Moyne Shire Council staff promise to work in a courteous, consistent, timely, ethical, respectful, discrete and fair manner to satisfy all reasonable requests from customers.

Moyne Shire is a values-based organisation that aims to work alongside its five values of Collaboration, Respect, Trust, Accountability, and Integrity.

In conducting the business of Council, our commitment is to:

• Make everyone feel welcome
• Provide friendly, courteous, accurate, reliable and professional service
• Provide inclusive and accessible services
• Understand the real needs of our customers and community
• Endeavour to fairly meet customer and community expectations
• Recognise that complaints are an opportunity to improve services
• Follow up on service commitments that we make to you
• Handle customer's personal information with confidentiality
• Ensure everyone receives a positive experience
• Show empathy and acknowledge concerns.